Job Details

Service Advisor / Aftersales Advisor
Location: Bristol
Salary: Competitive, depending on experience
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills really make a difference? This is an excellent opportunity for a Service Advisor to join an established automotive dealership and become the key point of contact for customers throughout their vehicle's service and repair journey.

If you're organised, customer-focused and passionate about delivering an exceptional experience, this role offers the opportunity to build a long-term career within a professional dealership environment, with manufacturer-led training and career development available.

What's in it for You?
andmiddot;Competitive salary depending on experience
andmiddot;Generous holiday allowance
andmiddot;Additional holiday day for your birthday
andmiddot;Contributory pension scheme
andmiddot;Life assurance
andmiddot;Employee Assistance Programme
andmiddot;Manufacturer-led training and career development
andmiddot;Car benefit scheme
andmiddot;Servicing, parts and accessory discounts
andmiddot;Established dealership environment
andmiddot;Long-term career development opportunities

The Role
As a Service Advisor / Aftersales Advisor, you will be responsible for managing customers throughout the service and repair process, ensuring they receive a professional and positive experience from initial enquiry through to vehicle collection.
Your responsibilities will include:
andmiddot;Managing service telephone and walk-in enquiries
andmiddot;Understanding and qualifying customer service requirements
andmiddot;Establishing and agreeing the work to be carried out with customers
andmiddot;Managing workshop capacity and loading vehicles onto the workshop system
andmiddot;Coordinating vehicle handovers and associated administration
andmiddot;Keeping customers informed throughout the service and repair process
andmiddot;Explaining completed work and ensuring customers understand the work carried out
andmiddot;Obtaining appropriate customer authorisation for additional work
andmiddot;Liaising with management to resolve customer concerns or dissatisfaction
andmiddot;Maintaining excellent product and service knowledge
andmiddot;Following dealership processes, standards and safe working practices
andmiddot;Delivering a consistently high level of customer service

About You
The ideal Service Advisor will have:
andmiddot;Previous experience within a Service Advisor, Aftersales or automotive customer service role is desirable
andmiddot;A highly customer-focused approach
andmiddot;Excellent face-to-face and telephone communication skills
andmiddot;Ability to quickly build strong relationships with customers
andmiddot;Excellent organisation and attention to detail
andmiddot;Ability to manage multiple customers and priorities in a busy environment
andmiddot;A professional and confident approach
andmiddot;Passion for delivering an exceptional customer experience
andmiddot;Ability to work effectively as part of a team

Apply Today

If you're an experienced Service Advisor / Aftersales Advisor looking for your next opportunity within an established automotive dealership, this could be an excellent move for your career.

Apply today to find out more. Don't worry if your CV isn't up to date - get in touch and we can work that out later.