Customer Service Representative
Job Description
Whats In It For You
- Supportive team environment
- Opportunity to develop customer service and claims handling skills
- Exposure to a fast-paced, dynamic working environment
- Chance to make a real difference to customer satisfaction
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Must Have's
- Experience in customer service within hospitality-and/or an office, and/or claims handling
- Excellent communication skills
- Organised and proactive approach
- Attention to detail
- Ability to juggle multiple tasks
- Experience with CRM systems (Salesforce, Instanda, Xero advantageous)
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Nice to Have's
- Knowledge of FCA, PRA, regulatory standards
- Experience in insurance or financial services
- Familiarity with health and safety procedures
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What Will You Be Doing
- Providing exceptional customer service via email, phone, WhatsApp
- Handling FNOL claims efficiently, liaising with internal and external stakeholders
- Updating client documentation and internal records accurately
- Staying informed about product developments and market trends
- Resolving complaints and managing difficult clients professionally
- Supporting operational improvements within the team
- Keeping your line manager updated on your progress and objectives
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Helpful Extras-
- Opportunities for ongoing professional development
- Inclusive and diverse workplace culture
- Potential for career progression within the company
- Regular feedback and performance reviews
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Interested? Send your CV to i2i Recruitment today!
Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.