Real Time and Scheduling Analyst
Job Description
We're looking for a Real Time and Scheduling Analyst to take the lead on forecasting, scheduling, and real-time performance across our contact centre. You'll support both front and back office teams, using your planning expertise to keep everything running smoothly and stakeholders informed.Our team operates Monday to Friday from 8am8.15pm, Saturdays 8am6pm, and Sundays 8am1pm. You'll need to be fle...